An established marketing services company headquartered in the Midwest decided to supplement their in-house customer service group with experienced offshore agents. It was critical that their offshore partner could supply agents with impeccable English language capabilities, including speech patterns and tones that resembled a Midwest accent. Our intensive two-week Accent Modification Program, based on the studies of a world-renowned speech pathologist and linguist, was the ideal training program to meet our customer's requirements. We now handle a variety of customized marketing campaigns for this client including lead generation, order taking, market surveys and appointment setting.

Rainmaker Asia is the exclusive inside sales team for this technology solutions provider based in the San Francisco Bay Area. Our client had the ambitious goal of doubling sales within three years for its state-of-the-art software package in both the private and public sectors of its market. After four weeks of on-site product training at our client's head office in California, we hit the phones and hit the web! Rainmaker Asia currently handles B-2-B lead generation and on-line sales support for this client, and has consistently exceeded client sales targets each and every month since the launch of the program.

A young, dynamic logistics provider headquartered in Southern California was looking to outsource their backend customer service and administration functions. They looked to Rainmaker Asia to provide quality support in the areas of shipment tracking and tracing, rate sourcing, invoice auditing, cost analysis, and collections. Over the past few years, our client has quadrupled its business with us and its support team of Rainmaker Asia logistics specialists continues to grow at a frenzied pace. This client was recently named one of the 100 fastest growing companies in America by Dun & Bradstreet and Entrepreneur Magazine and one of the 50 fastest growing private companies by Inc Magazine.

Rainmaker Asia recently partnered with a fast-growing telecommunications retail provider based in the Southern USA. Their aim was to substantially reduce operating and overhead cost by outsourcing their entire customer service function including new order processing, billing inquires, technical repairs and general customer care. After just three months with Rainmaker Asia, this client relocated to a smaller office and sold off substantial capital assets to further reduce cost. Their profit margins have now reached record levels and customer service quality has never been better. In a testament to this, Rainmaker Asia is presently operating at a DPM (defect parts per million) level of 1,800. Otherwise stated, this is a quality compliance rate of 99.8% of all calls handled!

A well-known provider of stored value bank cards and prepaid payment solutions needed to augment their customer care division after several months of explosive growth. With a large Hispanic customer base, they also required fluent Spanish speakers to handle nearly 50% of all incoming calls. They found a solution in Rainmaker Asia. Within a short period of time, we were able recruit and train a highly skilled group of native Spanish speakers to serve on this account. With customer service in good hands, our client was then able to focus their time on marketing their product and increasing their sales. Rainmaker Asia handles all means of customer care for this client including 24 x 7 lost or stolen card processing and replacement.

Rainmaker Asia is much more than a call center! When an on-line retailer of music products based in Southern California wanted to improve customer email response time, they turned to Rainmaker Asia. Our task was to customize and personalize each and every response within a 24-hour period and to do so for thousands of inquires each day. Furthermore, our client expected email responses to be clear, concise and grammatically correct. From our large base of experienced English speaking agents, we selected a chosen few to complete 5 days of intensive English grammar training. In addition to this, we utilize an automated spelling and grammar check to ensure our clients always receive quality feedback from us. Whether it's voice, email, chat or text messaging, Rainmaker Asia provides that special "last touch" with the customer that keeps them coming back!

When a US-based gourmet coffee company wanted to improve the quality of their customer service and reduce cost at the same time, they decided to partner with Rainmaker Asia. Whether by phone, fax or email, Rainmaker Asia handles all aspects of customer care and inbound sales for this very special client. Not only do we look after questions and concerns, but we also teach our clientele how to make the very best cup of coffee. By taking users step by step through the roasting and brewing process, we ensure 100% customer satisfaction. In fact, we were recently recognized for outstanding performance in the area of customer retention and cancellation "saves". However, the real benefit of doing business with this client is the reward - free coffee!!!

In addition to customer service, Rainmaker Asia is also an effective sales force. For an international telecommunications provider based outside of Los Angeles, we were the right solution! With a team of 50 agents, Rainmaker Asia generates over 2,000 new sales per month through an ongoing telemarketing and customer retention campaign. Averaging one sale or "recovery" per hour, we have been able to grow this client's customer base by three times since the start of the program. As a true sign of satisfaction, this client recently awarded Rainmaker Asia their inbound customer care as well and discussions are underway to handle billing and collecting.